Welcome to Paygital

Privacy Policy


Global Privacy Policy — Worldwide 

Welcome to Paygital!! 

Paygital respect your privacy. We offer services that enable platforms and merchants to run businesses, and to safely conduct online payment transactions 

This Global Privacy Policy describes the types of Personal Data we collect through our payments products and services (“Services”) and via our online presence, which include our main website at Paygital.com as well as services and websites that we enable Internet users to access, such as Paygital Check-out and the special Escrow system (collectively, our “Site”). This policy also describes how we use Personal Data, with whom we share it, your rights and choices, and how you can contact us about our privacy practices. This policy does not apply to third-party websites, products, or services, even if they link to our Services or Sites, and you should consider the privacy practices of those third-parties carefully. 

Company Overview 

Paygital, a technology company that builds economic infrastructure for the internet. Businesses of every size—from new startups to public companies use our software to accept payments and manage their businesses online   

This Privacy Policy is intended to set certain standards across the operations of Paygital Payments gateway services. 

Who May Use Our Services? 

You may use the Services only if you agree to form a binding contract with Paygital and are not a person barred from receiving services under the laws of the applicable jurisdiction. If you are accepting these Terms and using the Services on behalf of a company, business, or organization, you represent and warrant that you are authorized to do so. 

Age Restriction 

Our website and services are directed to people from the ages of 18 and above. You are only permitted to use the Services if you are aged 18 or older. We do not knowingly engage people younger than the age of 18. 

Updates, Modifications & Amendments 

We may need to update, modify or amend our Privacy Policy as our technology evolves and as required by law. We reserve the right to make changes to this Privacy Policy from time to time and notify Users of material changes. The Privacy Policy will apply from the effective date provided on our website. 

We advise that you check this page often, referring to the date of the last modification on the page. If a User objects to any of the changes to this Privacy Policy, the User must cease using this Site, or terminate their account in the event an account has been created. 

What Personal Data Do We Collect? 

We may collect information about you when you visit our Sites or use our Services, including the following: 

  • Registration and use information – When you register to use our Services by establishing an Account, we will collect Personal Data as necessary to offer and fulfill the Services you request.  Depending on the Services you choose, we may require you to provide us with your name, postal address, telephone number, email address and identification information to establish an Account.  We may require you to provide us with additional Personal Data as you use our Services. 


  • Transaction and experience information – When you use our Services or access our Sites, for example, to make purchases from merchants, to receive money, to process payments, or to send money to friends and family, we collect information about the transaction, as well as other information associated with the transaction such as amount sent or requested, amount paid for products or services, merchant information, including information about any funding instruments used to complete the transaction, Device Information, Technical Usage Data, and Geolocation Information. 


  • Participant information – When you use our Services or access our Sites, we collect Personal Data you provide us about the other participants associated with the transaction. 


  • Send or request money:  When you send or request money through the Services, we collect Personal Data such as name, postal address, telephone number, and financial account information about the participant who is receiving money from you or sending money to you.  The extent of Personal Data required about a participant may vary depending on the Services you are using to send or request money.   
  • Pay or request someone else to pay a bill:  If you use our Services to pay a bill for the benefit of someone else, or if you request a User to pay a bill for you, we collect Personal Data from you about the account holder such as name, postal address, telephone number, email address, and account number of the bill that you intend to pay or request to be paid. 
  • Add value to your accounts:  If you use our Services to add value to your Account or any other account you may have, or if you ask a User to add value to any of these accounts, we may collect Personal Data from you about the other party, or from the other party about you to facilitate the request.  For example, if you use our Services to reload a mobile phone, or to request value be added to your mobile account, we may collect Personal Data and other information including mobile account number from the other participant. 
  • Information about you from third-party sources – We obtain information from third-party sources such as merchants, data providers, and credit bureaus, where permitted by law. 


  • Other information we collect related to your use of our Sites or Services – We may collect additional information from or about you when you communicate with us, contact our customer support teams or respond to a survey. 


Why Do We Retain Personal Data? 

We retain Personal Data to fulfill our legal or regulatory obligations and for our business purposes.  We may retain Personal Data for longer periods than required by law if it is in our legitimate business interests and not prohibited by law.  If your Account is closed, we may take steps to mask Personal Data and other information, but we reserve our ability to retain and access the data for so long as required to comply with applicable laws.  We will continue to use and disclose such Personal Data in accordance with this Privacy Statement. 

How Do We Process Personal Data? 

We may Process your information for the following reasons: 

  • To operate the Site and provide the Services, including to:  
  • initiate a payment, or request money, add value to an account, or pay a bill; 
  • authenticate your access to an Account; 
  • communicate with you about your Account, the Sites, the Services, or Paygital; 
  • create an account connection between your Account and a third-party account or platform; and 
  • perform creditworthiness and other financial standing checks, evaluate applications, and compare information for accuracy and verification purposes. 
  • keep your Account and financial information up to date. 
  • To manage our business needs, such as monitoring, analyzing, and improving the Services and the Sites’ performance and functionality.  For example, we analyze User behavior and perform research about the way you use our Services. 


  • To manage risk and protect the Sites, the Services and you from fraud by verifying your identity. 


  • To provide personalized Services offered by Paygital on third-party websites and online services.  We may use your Personal Data and other information collected in accordance with this Privacy Statement to provide a targeted display, feature, Services or offer to you on third-party websites.  We may use cookies and other tracking technologies to provide these online services and/or work with other third-parties such as merchant’s, advertising or analytics companies to provide these online services. 


  • To provide you with location-specific options, functionality or offers if you elect to share your Geolocation Information through the Services.  We will use this information to enhance the security of the Sites and Services and provide you with location-based Services, such as advertising, search results, and other personalized content. 


  •   To respond to your requests, for example to contact you about a question you submitted to our customer service team. 


Do We Share Personal Data? 


We may share your Personal Data or other information about you with others in a variety of ways as described in this section of the Privacy Statement.  

We may share your Personal Data or other information for the following reasons: 

With other members of the Paygital corporate family: We may share your Personal Data with members of the Paygital family of entities to, among other things, provide the Services you have requested or authorized; to manage risk; to help detect and prevent potentially illegal and fraudulent acts and other violations of our policies and agreements; and to help us manage the availability and connectivity of Paygital products, Services, and communications. 

With other companies that provide services to us: We may share Personal Data with third-party service providers that perform services and functions at our direction and on our behalf. These third-party service providers may, for example, provide you with Services, verify your identity, assist in processing transactions, send you advertisements for our products and Services, or provide customer support.  

With other financial institutions: We may share Personal Data with other financial institutions that we have partnered with to jointly create and offer a product, such as with Synchrony Bank   These financial institutions may only use this information to market, unless you have given consent for other uses. We may also share Personal Data to process transactions, provide you with benefits associated with your eligible cards, and keep your financial information up to date. 

With the other parties to transactions when you use the Services, such as other Users, merchants, and their service providers: We may share information about you and your account with the other parties involved in processing your transactions. This includes other Users you are sending or receiving funds from merchants, and  their service providers when you use the Services to pay for goods or services. The information includes: 

    Personal Data and Account information necessary to facilitate the transaction;  


    information to help other participant(s) resolve disputes and detect and prevent fraud; and  

    aggregated data and performance analytics to help merchants better understand Users and to                                     help merchants enhance Users’ experiences. 

With other third parties for our business purposes or as permitted or required by law: We may share information about you with other parties for business purposes or as permitted or required by law, including: 

  • if we need to do so to comply with a law, legal process or regulations; 


  • law enforcement, regulators, government officials, or other third parties or other legal process or requirement under Nigeria law or regulation, or the laws and regulations of other jurisdictions that are applicable to Paygital or one of its affiliates; when we need to do so to comply with such law or credit card rules; or when we believe, in our sole discretion, that the disclosure of Personal Data is necessary or appropriate to prevent physical harm or financial loss; or to report suspected illegal activity or to investigate violations of a user agreement; 
  • to protect the vital interests of a person; 


  • to protect our property, Services and legal rights; 



  • to banking partners as required by card association rules for inclusion on their list of terminated merchants; 


  • to credit reporting and collection agencies; 



  • to companies that we plan to merge with or be acquired by; and  


  • to support our audit, compliance, and corporate governance functions. 


With your consent: We also will share your Personal Data and other information with your consent or direction, including if you authorize an account connection with a third-party account or platform.  

In addition, Paygital may provide aggregated statistical data to third-parties, including other businesses and members of the public, about how, when, and why Users visit our Sites and use our Services.  This data will not personally identify you or provide information about your use of the Sites or Services.  We do not share your Personal Data with third parties for their marketing purposes without your consent. 

How Do We Use Cookies and Tracking Technologies?  


When you visit our Sites, use our Services, or visit a third-party website for which we provide online Services, we and our business partners and vendors may use cookies and other tracking technologies (collectively, “Cookies”) to recognize you as a User and to customize your online experiences, the Services you use, and other online content and advertising; measure the effectiveness of promotions and perform analytics; and to mitigate risk, prevent potential fraud, and promote trust and safety across our Sites and Services.  Certain aspects and features of our Services and Sites are only available through the use of Cookies, so if you choose to disable or decline Cookies, your use of the Sites and Services may be limited or not possible. 

Do Not Track (DNT) is an optional browser setting that allows you to express your preferences regarding tracking by advertisers and other third-parties.  We do not respond to DNT signals. 

 Privacy Choices Available To You 

Choices Relating to Our Use of Your Personal Data  

  • Personalized Services offered by Paygital on third-party websites and services. You may manage your preferences for other Paygital Services that are personalized and offered to you on third-party websites from your Account. We may also provide you with instructions and prompts on how to manage your preferences within the Service experience 


  • Finding and connecting with others. If available, you may manage your preferences for finding and connecting with others from your account of the Service you use. 

Choices Relating to Cookies 

  • You may have options available to manage your cookies preferences. For example, your browser or internet device may allow you delete, disable, or block certain cookies and other tracking technologies. You can learn more by visiting About Cookies.org. You may choose to enable these options, but doing so may prevent you from using many of the core features and functions available on a Service or Site. 


  • You may have an option regarding the use of cookies and other tracking technologies when you use a Service or visit parts of a Site. For example, you may be asked if you want the Service or Site to “remember” certain things about you, and we will use cookies and other tracking technologies to the extent that you permit them.  



  • You can learn more about our cookies and tracking technologies by visiting the Statement on Cookies and Tracking Technologies 

Choices Relating to Communication  

  • Notices, Alerts and Updates from Us:    
  • Marketing: We may send you marketing content about our Sites, Services, products, products we jointly offer with financial institutions, as well as the products and services of unaffiliated third parties and members of the Paygital corporate family through various communication channels, for example, email, text, pop-ups, push notifications, and messaging applications.  You may opt out of these marketing communications by following the instructions in the communications you receive.  If you have an Account with us, you may also adjust your communication preferences in your Account settings.  For messages sent via push notifications, you may manage your preferences in your device. 


  • Informational and Other: We will send communications to you that are required or necessary to send to Users of our Services, notifications that contain important information and other communications that you request from us. You may not opt out of receiving these communications.  However, you may be able to adjust the media and format through which you receive these notices. 


How We Protect Your Personal Data 

We maintain technical, physical, and administrative security measures designed to provide reasonable protection for your Personal Data against loss, misuse, unauthorized access, disclosure, and alteration. The security measures include firewalls, data encryption, physical access controls to our data centers, and information access authorization controls.  While we are dedicated to securing our systems and Services, you are responsible for securing and maintaining the privacy of your password(s) and Account/profile registration information and verifying that the Personal Data we maintain about you is accurate and current.  We are not responsible for protecting any Personal Data that we share with a third-party based on an account connection that you have authorized. 

Acceptable Use Policy 

You are independently responsible for complying with all applicable laws related to your use of our website and services. However, by accessing or using Paygital, you agree to comply with the terms and conditions of our Acceptable Use Policy which you can read on our Acceptable Use Policy page.